Frequently Asked Questions

SlotVail lists dated seats for classes, workshops, 1:1 sessions, and small events—one seat or several. Fixed price or an optional bid (a card authorization). A livestream is optional. Optional charity is a public ratio you fulfill yourself. “Slot” means a dated seat—not a casino, not shipped goods. Cardholders see SlotVail as the seller; you deliver the experience. Host payouts use Stripe Connect after day-of QR check-in (hosts keep 90%; card fees are borne by the Platform).
Host guideAbout

No. A bid places an authorization hold only—nothing is captured then (this stops prank bids). Losing holds are released. Only winners (or raffle winners) are captured into escrow. You are paid after on-site check-in (winner reads host QR → shows check-in QR → you scan). Guest no-shows are managed resale territory, not an automatic refund.

Yes. Starting the auction starts the clock. You do not need to stay on camera for the whole window (auctions can run up to 7 days). Timer, holds, and chat can keep moving while the camera is off; come back when heat needs your voice. Go Live still unlocks only after ① Identity → ② Connect on the dashboard.
Before the first slotHost guide

Free or name-only signups rarely land on a calendar, so they vanish on the day. What helps is a reason to keep the slot—an authorization hold on the bid. On SlotVail, bidding places a hold; losers are released; the winner is captured at win and held in escrow until the experience. It will not wipe out every no-show, but it sticks more than a free list. We do not offer name-only intake or pay-at-door booking as a substitute.
Why free events end up empty Streaming & experience no-shows

This is a dated seat, not a casino wager and not shipped goods. After the money cutoff there is no cash refund, even if resale fills the seat. “I can’t attend” is not a host emergency cancel. A host or platform cancellation attempts a release or refund. Resale and the waitlist stay on the seat page; a livestream is not required. A waitlist entry is a time-boxed offer to pay, not a guaranteed seat. How long the seat can still be filled follows this listing’s cancel template, not one 7-day rule. A participation agreement on this listing, if the host turned it on, is separate. Terms
Experience-day QR check-inNo-show playbookDeposits vs cancellations

A deposit is not a cancel waiver—it only buys a little stickiness. If the guest still drops out, resale work remains; no sale means no refund. If you cannot open the session, that is host emergency cancel. On SlotVail the starting floor is a deposit-like line from your usual rate, not a revenue target by itself.
Deposits vs cancellations Starting bid for 1:1 / workshops

Hosts choose a format:

• Single Premium: one exclusive seat.
• Tiered VIP: multiple VIP tiers plus general seats.
• Premium Raffle: automatic draw among participants.
• Free Charity: free to join, 0% platform fee. Hosts must meet eligibility conditions to use it.
• Second-Chance Raffle: non-winners may be redrawn; each pays their own bid.

Enter an amount on the seat page and confirm. Complete KYC and save a payment method on My Page before you bid. A bid places a card authorization only—nothing is captured then. The hold stops prank bids. Bidding means you accept the auction rules, including the purchase consent on that page.

The card hold was already placed when you bid (or entered a raffle / buy-now). At win, that hold is captured immediately and kept in Stripe escrow. The host is not paid yet. The check-in QR appears on your phone from 2 hours before the experience (offline TOTP; screenshots expire). A few minutes before that window through the day, we email you and ping the header bell so you can open My Page once on good Wi-Fi. After on-site check-in—the winner scans the host QR, shows their check-in QR, and the host scans it—the host is paid 90% of the win (card processing fees are borne by the Platform). If the host enabled charity, they donate according to their public ratio—so a win can still contribute to a social cause. The Platform does not auto-transfer funds to charities.

The host sets the experience date at listing. Any day on or after auction end is allowed—including two months or a year later—to match the real event. Win amounts stay in escrow until that day. The date is fixed at listing and cannot be changed after a win.

This is a dated seat, not a casino wager and not shipped goods. After the money cutoff there is no cash refund, even if resale fills the seat. “I can’t attend” is not a host emergency cancel. A host or platform cancellation attempts a release or refund. Resale and the waitlist stay on the seat page; a livestream is not required. A waitlist entry is a time-boxed offer to pay, not a guaranteed seat. How long the seat can still be filled follows this listing’s cancel template, not one 7-day rule. A participation agreement on this listing, if the host turned it on, is separate. Terms

This is a dated seat, not a casino wager and not shipped goods. After the money cutoff there is no cash refund, even if resale fills the seat. “I can’t attend” is not a host emergency cancel. A host or platform cancellation attempts a release or refund. Resale and the waitlist stay on the seat page; a livestream is not required. A waitlist entry is a time-boxed offer to pay, not a guaranteed seat. How long the seat can still be filled follows this listing’s cancel template, not one 7-day rule. A participation agreement on this listing, if the host turned it on, is separate. Terms

Coins power live chat when a host enables Pay-per-Comment (1 coin per comment). Buy them via “+ Add coins” in the header.

Open the coin balance or “+ Add coins” to go to the purchase page. Coins appear in your balance immediately.
Buy coins

Purchased coins and spent comments are never refundable. Abuse may lead to account freeze and voided balance.

Spent coins are totaled for that host for the calendar month (JST) and paid out after month-end via Stripe Connect as 90% of the converted yen (card processing fees are borne by the Platform). This is a separate transfer from auction QR payouts. To cover Stripe bank-payout fees, auto-payout runs only when closed coin payouts plus auction payouts in the same window total at least ¥5,000; smaller amounts carry forward. If the host enabled charity, they donate according to their public ratio—so your comments can still contribute to a social cause. The Platform does not auto-transfer funds to charities.

Hosts and participants must complete KYC with the Platform and Stripe to prevent fraud and keep trading fair.

Typically a passport or driver’s license and address verification. Documents are used only for identity checks and handled securely.

SlotVail is one account per person. Register as a participant first, then add the host role to the same ID. Host sign-up alone does not unlock streaming. Until you finish ① identity verification (Stripe Identity) → ② payout setup (Connect) in that order on the dashboard, Go Live and hosting stay locked.
Sign up as a participant firstAdd host role

Only when the host turns charity on at listing and sets a donation ratio (10%–100%). The listing shows the pledge to donate part or all of the proceeds. After fees the payout goes to the host, and the host donates. There is no charity picker and no automatic split to an organization.

No. Neither hosts nor participants pick a destination on the Platform. Only the donation ratio is published; the host makes the actual donation.

Displayed foreign-currency amounts may differ slightly from the settled amount. The Platform is not responsible for those small variances.

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