Terms of Use - SlotVail

Operator information

In these Terms, the “Platform” means SlotVail operated by the provider below. This matches our Legal Notice (Specified Commercial Transactions Act).

Provider: SlotVail Operations Office
Responsible person: Shohei Sano
Address: 3-12-15 Toyonaka-cho, Izumiotsu-shi, Osaka 595-0023, Japan
Email: support@slotvail.com
Contact form: contact.html

Section 1: Definition of Service

1. These Terms set the conditions for using SlotVail, operated by SlotVail Operations Office (the “Platform”), including experience-slot charity auctions, live streaming, and related chat services (the “Service”).

2. The Service is a global platform where hosts list special time or rights as slots, and participants compete for them by bidding.

3. The Service intermediates the sale of in-person experience and event participation rights (e.g., treatments, tutoring, seats to meet or learn from a specific person). Fulfillment is face-to-face at the venue with QR check-in on the day. In our name, “Slot” means a reservation seat for an experience—not casino slots, gambling, lotteries, or other games of chance for money. Cardholders see the Platform as the seller; hosts deliver the experience. Host payouts use Stripe Connect, and hosts may be required to complete identity verification (e.g., Stripe Identity). Watching and bidding may happen online, but the purchased experience itself is not fulfilled as a fully online service.

Section 2: Identity Verification (KYC)

1. Hosts and participants must complete identity verification (KYC) required by the Platform and payment partners (e.g., Stripe), such as passport and address documents.

2. Until host KYC and payout onboarding are complete, Go Live and auction hosting remain locked by the system.

Section 3: Auction Formats and Winning Rules

1. Hosts choose one of the following formats. By bidding or entering a draw, you agree to the rules that apply to that auction.

Single Premium: One exclusive seat. The highest bidder wins, or the participant who pays the host’s buy-now price if set. Only the winner is charged; other authorizations are released.
Tiered VIP: Multiple VIP tiers plus general seats. Only winners are charged; losing authorizations are released. For general seats, the host chooses either each winner paying their own bid, or a uniform price equal to the lowest winning general-seat bid.
Premium Raffle: An authorization is placed on entry. The system draws winners automatically. Only winners are charged; losing authorizations are released.
Free Charity: Free to join, with a 0% platform fee. Hosts may use this format only if they meet the eligibility conditions. A small authorization may be placed on entry and is released after the draw for both winners and non-winners (no participation fee is charged).

2. In Single Premium, if a buy-now price is paid, the auction ends immediately and that participant wins, even if the scheduled end time has not been reached.

3. In Tiered VIP, if the host enables Second-Chance Raffle, non-winners of the main allocation may be drawn for additional seats. Each such winner pays their own bid amount.

Section 4: Settlement and Charity

1. When you bid (including raffle entry and buy-now), Stripe places a card authorization hold only. Nothing is captured and nothing is paid to the host at that moment. The hold exists to stop prank or ghost bids. Losing holds are released.

2. When a win is confirmed (including raffle wins and buy-now), the hold is captured immediately and kept in Stripe as escrow. The host is not paid at that moment. The check-in QR is generated on the winner’s device from 2 hours before the experience (to stop screenshot resale; no venue data is required). A few minutes before that window through the day, we email and in-app notify winners to open My Page once and preload. After on-site check-in—the winner scans the host QR, shows their check-in QR, and the host scans it—the host receives 90% of the win amount (10% platform fee). Card processing fees charged by the payment provider are borne by the Platform and are not deducted from the host’s 90%. If the host enabled charity, they publicly pledge a donation ratio (10%–100%; shown on the live page as a partial or full donation) and donate themselves after payout. There is no charity destination picker, and the Platform does not automatically split or transfer funds to charities.

3. The experience date is set by the host at listing. It may be any day on or after auction end—including two months or a year later—to match the host’s calendar. Win amounts stay in Stripe escrow until that date. The date is fixed at listing and cannot be changed after a win.

4. Auction proceeds and chat-coin proceeds are separate transfers. Timing and the minimum amount for coin auto-payout follow Section 6.

Section 5: Post-Win Cancel and Resale

1. After a win is confirmed, participant-initiated cancellation and refunds are generally not available. The experience date cannot be changed.

2. If you cannot attend, use “I can’t attend” on the seat page. That is not a host emergency cancel, and it does not open a livestream bid. The money cutoff and the fill cutoff are different. Money: about 24 hours before for a private seat, 12 hours for a small group, 7 days for a workshop; a retreat deposit stays non-refundable. Fill: the same datetime can still be offered until about 3 hours before for private and small-group seats, about 2 days before for a workshop, and about 7 days before for a retreat, unless the host shortens that window. Seven days is not a platform-wide ban on passing the seat on.

3. After the money cutoff there is no cash refund, including when someone else takes the seat. A successful resale does not release the original card hold and does not refund a captured charge. Releasing an authorization is not a refund. We release or refund the original guest only inside the free-change window when they tap “I can’t attend”, or when the host or the platform cancels. A bid is an authorization; a confirmed win is captured into escrow; the host is paid after QR check-in. A waitlist is an offer to pay, not a guaranteed seat: first in, first out, time-boxed, checkout on the seat page. Decline, timeout, or a failed hold moves to the next person. Two payments after the cutoff are a forfeit plus a new sale. The platform does not owe cash merely because a later guest paid. Host credit is not offered. A no-show or guest cancel after the cutoff is, in the platform’s view, an unused dated seat, not a missing shipped item. This paragraph does not decide a card dispute.

4. If the host cannot deliver the experience (emergency cancel, etc.), winners receive a full refund or equivalent release under Platform and Stripe Connect rules. See also the Legal Notice under Japan’s Specified Commercial Transactions Act.

Section 6: Chat and Coin System

1. When a host enables Pay-per-Comment, each chat comment costs 1 coin.

2. Coin spend is totaled by calendar month (JST) and paid after month-end as 90% of the converted yen to the host’s Stripe Connect account, same as Section 4.2. Card processing fees are borne by the Platform. It is a separate transfer from auction proceeds. If charity is enabled, the host donates according to their public ratio.

3. To keep small payouts from being materially reduced by payment-processor bank-payout fees, the Platform will not auto-transfer until closed coin payouts (after the fee in the preceding paragraph) plus auction payouts in the same window total at least ¥5,000. Amounts below that line carry forward. The same combined total applies whether the host had coins only or also had auction payouts. The current minimum and qualifying total are shown on the host dashboard under Payouts & sales. The Platform may change this minimum within a reasonable range if processor fees or similar conditions change.

4. Purchased coins and spent comments are non-refundable. Accounts may be frozen for abuse, and remaining coins may be voided.

Section 7: Success Stories

1. After an auction ends, the Platform may automatically generate a draft success story (a “Story”) from information about that auction—such as title, description, winning amount, charity name and ratio, host display name, and chat statistics. Stories are case-study and marketing content about the Service.

2. A Story is published online only when the host reviews and edits it in the dashboard (or equivalent), submits it for publication, and the Platform approves it. By submitting, the host represents and warrants that, to the best of the host’s knowledge, the submission is truthful, not misleading, and does not infringe any third party’s copyright, publicity, privacy, or other rights.

3. The host grants the Platform a worldwide, royalty-free, non-exclusive license to use the submitted Story (including text, images, video, and statistics) for Service promotion, case studies, and publication on the website, social media, press releases, and advertising—including reproduction, display, translation, and reasonable editing or summarization—for as long as the Story is published and for a reasonable archive period thereafter.

4. A Story may include, for example:

Host display name and profile image (if set)
Auction title, description, and images
Winning amount, charity name, and a partial or full donation setting (not a guarantee that a donation has been completed)
Chat counts/statistics and comment excerpts selected by the host (anonymized or shown by nickname)

Items excluded by the host in the editor, or deemed inappropriate or risky by the Platform, will not be published.

5. The Platform will not publish winners’, bidders’, or viewers’ real names, email addresses, home addresses, or payment details in Stories as a rule. Comment excerpts, if any, are limited to what the host selects and are anonymized or summarized under Platform policy.

6. The Platform may edit formatting, fix typos, remove inappropriate content, reject submissions, delay publication, unpublish, or delete a Story before or after publication. The host will cooperate with correction requests or returns for revision.

7. Story content (including whether a donation was made, what the experience involved, and how amounts should be understood) is based on information provided and submitted by the host. The Platform does not guarantee accuracy, completeness, or timeliness. Donations are carried out by the host, and the Platform does not execute donations on the host’s behalf (see Section 4.2).

8. A host may withdraw a submission or request edits or unpublishing after publication. The Platform does not guarantee removal of content already republished by third parties.

Section 8: Disclaimer

Hosts may require a participation acknowledgement at purchase. SlotVail supplies that text; it is not the cancel or refund policy.

1. Except for willful misconduct or gross negligence, the Platform is not liable for disputes, damages, or experience quality between hosts and winners.

2. FX conversion may cause small differences between displayed foreign-currency amounts and the settled amount; the Platform is not responsible for those variances.

3. Except for willful misconduct or gross negligence, the Platform is not liable for third-party claims arising from Story content under Section 7. The host will cooperate with reasonable Platform requests regarding claims tied to the host’s submission.

Section 9: Contact

1. Questions about these Terms, success-story objections, and privacy requests (access, correction, deletion) may be sent to the email above or via the contact form.

2. Pricing, payment, and refund terms are detailed in the Legal Notice.

SlotVail Terms of Use