Legal Notice (Japan — Specified Commercial Transactions Act)

Last updated: August 28, 2026

1. Provider

SlotVail Operations Office

2. Responsible person

Shohei Sano

3. Address

3-12-15 Toyonaka-cho, Izumiotsu-shi, Osaka 595-0023, Japan

4. Contact

Email: support@slotvail.com

Contact form: contact.html

*We do not currently accept inquiries by phone.

5. Prices

  • Chat coins (digital content): Prices shown on the coin purchase screen (e.g., 50 coins for ¥1,200).
  • Auction experience slots: The final winning amount on each live auction (uniform price, buy-now, or each bidder’s own raffle bid).

*With Stripe FX conversion, overseas users may see and pay in local currency at the then-current rate.

6. Additional fees

Internet/data charges incurred while using the Service (browsing, streaming, notifications) are borne by each user.

7. Payment method and timing

  • Method: Credit card via Stripe.
  • Coins: Charged when Stripe checkout completes.
  • Auction bids / raffle entry: At bid (including buy-now and raffle join), a card authorization hold is placed only. Nothing is captured then. The hold exists to stop prank bids.
  • Auction win capture: When a win is confirmed, the authorization is captured immediately and held in Stripe escrow. The host is not paid at that moment.
  • Check-in QR: Shown on the winner’s device from 2 hours before the experience (no QR image in email). A few minutes before that window through the day, we email and in-app notify winners to open My Page once.
  • Host payout: After on-site check-in (winner scans host QR → shows check-in QR → host scans), 90% of the win amount is transferred to the host. Card processing fees are borne by the Platform. See Terms §4.

8. Delivery timing

  • Coins: Credited to the wallet immediately after purchase.
  • Experience slots: Delivered on the experience date the host sets at listing (on or after auction end, including two months or a year later). Win amounts stay in escrow until that date.

9. Returns, refunds, and cancellations

1. Coins and chat spend: Purchased coins and spent comments are non-refundable for any reason, including account suspension for abuse.

2. Auction wins (generally non-refundable): After a win is confirmed, participant-initiated cancel/refund requests are generally not accepted. The experience date cannot be changed.

3. Resale: If a participant cannot attend, the only Platform relief path is Resale.

This is a dated seat, not a casino wager and not shipped goods. After the money cutoff there is no cash refund, even if resale fills the seat. “I can’t attend” is not a host emergency cancel. A host or platform cancellation attempts a release or refund. Resale and the waitlist stay on the seat page; a livestream is not required. A waitlist entry is a time-boxed offer to pay, not a guaranteed seat. How long the seat can still be filled follows this listing’s cancel template, not one 7-day rule. A participation agreement on this listing, if the host turned it on, is separate.

  • Minimum price: at least the original winning amount
  • Money vs fill: after the template’s money cutoff there is no cash refund, even if the seat is resold. Seven days is a workshop money example, not a platform-wide ban. Checkout is on the seat page, not a livestream bid.
  • Seller (original winner): after the money cutoff, a filled seat does not release the original authorization and does not refund a captured charge. There is no upside if the resale sells higher.
  • Fee: 10% of the sale price applies on the new winner’s transaction
  • Transfer: on success, the seat moves to the new winner; the date stays fixed
  • No sale: if there are no bids, the original winner keeps the seat (no refund)

*A confirmed win captures the authorization into escrow. The host is paid after QR check-in. A filled resale does not release or refund the original guest after the money cutoff.

4. Host cannot deliver: If the host cancels or cannot provide the experience, winners receive a full refund or equivalent release. Participant requests based solely on personal illness or similar reasons are handled via Resale, not direct refund.