Legal Notice (Japan — Specified Commercial Transactions Act)

Last updated: August 1, 2026

1. Provider

SlotVail Operations Office

2. Responsible person

Shohei Sano

3. Address

3-12-15 Toyonaka-cho, Izumiotsu-shi, Osaka 595-0023, Japan

*Upon request via email or the contact form, we will promptly disclose detailed business address information in line with Consumer Affairs Agency guidance.

4. Contact

Email: support@slotvail.com

*Upon request via the contact form, we will promptly disclose the business email address.

5. Prices

  • Chat coins (digital content): Prices shown on the coin purchase screen (e.g., 50 coins for ¥1,200).
  • Auction experience slots: The final winning amount on each live auction (uniform price, buy-now, or each bidder’s own raffle bid).

*With Stripe FX conversion, overseas users may see and pay in local currency at the then-current rate.

6. Additional fees

Internet/data charges incurred while using the Service (browsing, streaming, notifications) are borne by each user.

7. Payment method and timing

  • Method: Credit card via Stripe.
  • Coins: Charged when Stripe checkout completes.
  • Auction bids / raffle entry: At bid (including buy-now and raffle join), a card authorization hold is placed only. Nothing is captured then. The hold exists to stop prank bids.
  • Auction win capture: When a win is confirmed, the authorization is captured immediately and held in Stripe escrow. The host is not paid at that moment.
  • Check-in QR: Shown on the winner’s device from 2 hours before the experience (no QR image in email). A few minutes before that window through the day, we email and in-app notify winners to open My Page once.
  • Host payout: After on-site mutual QR check-in (winner and host scan each other), 90% of the win amount is transferred to the host. Card processing fees are borne by the Platform. See Terms §4.

8. Delivery timing

  • Coins: Credited to the wallet immediately after purchase.
  • Experience slots: Delivered on the experience date the host sets at listing (on or after auction end, including two months or a year later). Win amounts stay in escrow until that date.

9. Returns, refunds, and cancellations

1. Coins and chat spend: Purchased coins and spent comments are non-refundable for any reason, including account suspension for abuse.

2. Auction wins (generally non-refundable): After a win is confirmed, participant-initiated cancel/refund requests are generally not accepted. The experience date cannot be changed.

3. Resale: If a participant cannot attend, the only Platform relief path is Resale.

  • Minimum price: at least the original winning amount
  • Deadline: resale must end by 7 days before the experience date
  • Seller (original winner): on success, full release/refund of the original authorization only; no upside if the resale sells higher
  • Fee: 10% of the sale price applies on the new winner’s transaction
  • Transfer: on success, the seat moves to the new winner; the date stays fixed
  • No sale: if there are no bids, the original winner keeps the seat (no refund)

*Capture occurs after QR verification on the experience day. Seller authorization release and new-winner authorization on resale follow Stripe Connect logic.

4. Host cannot deliver: If the host cancels or cannot provide the experience, winners receive a full refund or equivalent release. Participant requests based solely on personal illness or similar reasons are handled via Resale, not direct refund.