Host guide · Cancel policy
Four cancel templates｜Private, small group, workshop, retreat
Key points
- Job
- Pick a cancel template that matches the format—then keep guest vs host paths split
- Live today
- Four defaults (host-editable): private, small group, workshop, retreat
- Global split
- Guest = resale · Host = emergency cancel (reason + cap). Guest flake ≠ emergency quota
- Sister
- Waitlist · Emergency cancel · Deposit guide · Reminders
Cancel rules should match the room: a 1:1 slot is not a three-day retreat. SlotVail ships four cancel templates—defaults you can edit—so cutoffs and guest-side resale stay honest. The global split never moves: guest = resale; host = emergency cancel.
1. The four defaults (host-editable)
- Private / 1:1 — guest may change until 24h before; after that, full charge by default; guest path → resale
- Small group — same shape with a 12h change window
- Workshop — money is forfeited after 7 days before. The seat can still be offered until about 2 days before. A later sale does not return cash. This is not a platform-wide ban, and it is not emergency cancel.
- Retreat / multi-day — non-refundable deposit + remainder schedule; resale if possible within the template rules
These are starting points—not price tables. Edit when your room needs a tighter or looser window. Do not invent yen/dollar charts that the product does not show.
2. Guest path stays resale
When the guest can’t attend inside or outside the window, the product job is still managed resale: waitlist FIFO, then re-list until cutoff. That is not an auto-refund story and not emergency cancel. → Waitlist fills the empty chair · Deposit guide.
3. Host path stays emergency cancel
When you cannot run the experience, use emergency cancel—reason required, capped use. Guest flaking must not consume that quota. → Host cancellation / emergency cancel.
4. Pair with reminders and day-of
Templates set money/time windows. Reminders and waivers reduce surprise empty chairs before QR. → Reminders and waivers · Experience day · No-show playbook.
FAQ
Q. Are these locked forever?
A. No. They are defaults. Hosts can edit within product rules.
Q. What happens after the guest change window?
A. Typically full charge / forfeit default, with managed resale of the seat—not emergency cancel.
Q. Does guest cancel use emergency-cancel quota?
A. No. Guest flake must not consume emergency-cancel quota. That path is for when the host cannot run.
Q. Where do waitlist cutoffs come from?
A. From the template (and your edits). → Waitlist fills the empty chair.
Q. Where is host-side stop documented?
A. → Host cancellation / emergency cancel—reason required, capped use.
Next step
Pick the template that matches your format, skim emergency cancel once, then turn on 24h/2h reminders.
Open emergency cancel policy →Waitlist → · Deposit guide → · Reminders & waivers → · Sell without live →