Host guide · Before the door
Reminders and waivers before the door｜24h, 2h, I’ll be there
Key points
- Job
- Reduce surprise no-shows and get waiver on record before QR
- Live today
- 24h + 2h reminders; optional “I’ll be there”; waiver at purchase/win
- Channels
- Email first in every locale; LINE-like optional by region
- Sister
- Experience day QR · No-show playbook · Waitlist · Sell without live
Seats sell days ahead. Experience day still needs a body at the door. Reminders and waivers close that gap before QR—without turning SlotVail into your whole studio CRM.
1. 24h, 2h, and “I’ll be there”
Live today:
- 24-hour reminder — calendar stickiness while there is still time to fix plans
- 2-hour reminder — last nudge before travel / arrival
- Optional “I’ll be there” — a light confirm when you enable it; not a second checkout
Reminders do not invent auto-refunds. If they still can’t come, the path stays managed resale. → Waitlist fills the empty chair.
2. Email first—everywhere
Email is the first channel in all locales. LINE (or similar chat) can be optional regional add-ons where available. Japan is one market story—not the only one. Do not design host ops as if every guest lives in one messenger.
3. Waiver + health notes at purchase / win
The waiver (and health notes you attach) is collected at purchase or win—not on a clipboard at the door as the happy path. The signed record sits on the roster and pairs with day-of QR. → Experience day QR check-in.
Host setting: block vs warn if unsigned. Pick the stricter gate when risk is real; warn when you only need a nudge.
4. Scope: this experience—not your CRM
This replaces paper / Google Form for that experience’s waiver and reminder loop. It is not a full studio CRM, membership database, or medical archive. Keep long-term client records where you already keep them.
FAQ
Q. What reminders exist today?
A. 24-hour and 2-hour reminders before the experience. Optional “I’ll be there” confirmation where enabled.
Q. Is LINE required?
A. No. Email is first for all locales. LINE or similar is an optional regional channel—Japan is not the only story.
Q. When is the waiver signed?
A. At purchase or win. The signed record sits on the roster and pairs with day-of QR check-in.
Q. Can I block unsigned guests?
A. Yes—host setting: block vs warn if unsigned. Choose what matches your risk.
Q. Does this replace my whole studio CRM?
A. No. It replaces paper / Google Form for that experience’s waiver and reminders—not your full studio CRM.
Next step
Turn on 24h + 2h, decide block vs warn for unsigned waivers, then read the day-of QR note once.
Open experience-day QR →No-show playbook → · Waitlist → · Cancel templates → · Sell without live →